Terms and Conditions for True kerala – International Tour Packages

Welcome to True kerala! Before booking your international tour package with us, please carefully read and understand the following terms and conditions:

Booking and Payment:

To secure your booking, a non-refundable deposit is required at the time of booking. The remaining balance must be paid according to the payment schedule provided.
Payments can be made via credit card, bank transfer, or other methods as specified by True kerala.

Cancellation and Refunds:

Cancellations made by the customer are subject to cancellation fees, which may vary depending on the timing of cancellation and the specific tour package booked.
True Kerala reserves the right to cancel a tour due to unforeseen circumstances or if the minimum number of participants required for the tour is not met. In such cases, a full refund will be provided to the customer.

Travel Documents:

It is the responsibility of the customer to ensure that all travel documents (passport, visas, permits, etc.) are valid and up-to-date for the duration of the tour.
True Kerala will provide assistance and guidance regarding visa applications and other necessary travel documents, but ultimately, the issuance of these documents is the responsibility of the traveler.

Travel Insurance:

Travel insurance covering medical expenses, loss of belongings, trip cancellations, and other emergencies is highly recommended. True Kerala can assist in arranging travel insurance upon request.

Changes to Itinerary:

True Kerala reserves the right to modify tour itineraries due to reasons beyond our control, such as weather conditions, natural disasters, or changes in local regulations. Every effort will be made to provide suitable alternatives in such cases.

Health and Safety:

Customers must ensure they are in good health to participate in the tour activities. Any pre-existing medical conditions must be disclosed to True Kerala prior to booking.
Customers are expected to comply with all health and safety regulations and instructions provided by True Kerala and its partners during the tour.

Responsibility:

True Kerala acts as a booking agent for various transportation carriers, hotels, and other service providers involved in the tour. We are not liable for any delays, accidents, losses, or damages incurred by customers during the tour.
Customers are responsible for their behavior and must respect local customs, laws, and regulations at all times during the tour.
Complaints and Disputes:

Any complaints or disputes regarding the tour must be reported to True Kerala immediately so that appropriate action can be taken.
True Kerala will strive to resolve any issues promptly and fairly.

Privacy Policy:

True Kerala respects your privacy and is committed to protecting your personal information. Our Privacy Policy governs the collection, use, and disclosure of your information.
Jurisdiction:

These terms and conditions are governed by the laws of [Jurisdiction], and any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of [Jurisdiction].
By booking a tour with True Kerala, you acknowledge that you have read, understood, and agree to these terms and conditions. If you have any questions or require clarification on any of these terms, please contact us before booking your tour. We look forward to providing you with a memorable international travel experience!